Privacy Policy

Introduction

Familink ("we", "us", "our") is committed to handling personal data responsibly and transparently. This Privacy Policy explains what personal data we collect from individuals who use our website or enquire about our services, how we use it, how we protect it, and the rights available to data subjects under Thai law.

Our services — the Family Letter-Writing Reading Pack, the Household Records Coordination Workshop, and the Multi-Generational Family Reading Subscription — are educational and cultural offerings provided to households in Bangkok and the greater metropolitan area. This Policy applies to all data collected through our website and through direct communications with our office.

For questions about this Policy, contact: [email protected]

Data We Collect

Information provided directly

• Full name (required for contact form submissions)
• Email address (required for contact form submissions)
• Phone number (optional, provided at the user's discretion)
• Message content submitted via our contact form
• Delivery address (required to fulfil orders of printed materials)

Information collected automatically

• Browser type and version
• Pages visited and time spent on our website
• IP address (anonymised where possible)
• Cookie data (see Cookie Information section below)

Legal basis for processing (PDPA)

We process personal data on the following legal bases under the Thailand Personal Data Protection Act B.E. 2562 (2019):

• Consent: Where you have given explicit consent, such as when accepting cookies or opting into communications
• Contract: Where processing is necessary to fulfil an order or service arrangement
• Legitimate interests: For purposes such as improving our services and responding to enquiries

Retention periods

• Contact form submissions: retained for up to 24 months from submission
• Order and delivery records: retained for 5 years for accounting purposes
• Analytics data: retained in aggregated, anonymised form for up to 36 months

How We Use Your Data

• To respond to enquiries and provide information about our offerings
• To process and fulfil orders for printed materials
• To manage annual subscription deliveries
• To send confirmation and follow-up communications related to workshop bookings
• To improve our website and understand how it is used (via analytics)
• To comply with applicable legal obligations

Marketing communications

We do not send unsolicited marketing emails. If you have enquired about our services and given consent, we may occasionally send information about new offerings. You may withdraw this consent at any time by writing to [email protected].

Third-party sharing

We do not sell or share your personal data with third parties for marketing purposes. We may share data with service providers acting on our behalf (such as postal services for fulfilment), who are bound by confidentiality agreements. We may also disclose data if required by Thai law or competent authority.

Data Protection Measures

• Our website uses HTTPS encryption for all data in transit
• Access to personal data within our organisation is restricted to staff who require it for their role
• Physical records are stored securely at our Sukhumvit Soi 71 premises
• We conduct periodic reviews of our data handling procedures
• In the event of a data breach affecting your personal data, we will notify you and the relevant supervisory authority within the timeframes required by applicable law

Cookie Information

Our website uses cookies to store your preferences and understand how visitors use the site. Cookies we use include:

• Essential cookies: Required for basic website functionality. Cannot be disabled.
• Analytics cookies: Help us understand page visits and usage patterns. Optional.
• Preference cookies: Remember choices you have made (such as cookie consent). Optional.

For full details on cookies, including how to manage your preferences, please see our Cookie Policy.

Your Rights Under the PDPA

Under the Thailand Personal Data Protection Act B.E. 2562 (2019), you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations
• Right to data portability: Request transfer of your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where consent is the basis for processing
• Right to lodge a complaint: Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC), Thailand

To exercise any of these rights, write to: [email protected]. We will respond within 30 days.

Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies before providing any personal information.

Children's Privacy

Our website and services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us at [email protected] and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after any changes constitutes acceptance of the revised Policy. We encourage you to review this page periodically.

Contact — Data Controller

Familink Co., Ltd.
84 Sukhumvit Soi 71, Phra Khanong Nuea, Watthana, Bangkok 10110, Thailand
Email: [email protected]
Phone: +66 2 168 4729

Governed by: The Personal Data Protection Act B.E. 2562 (2019), Kingdom of Thailand.